Job Description

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

Directly supervise and manage the daily operations of Health Information Management activities including, but not limited to; Release of Information, Analysis, Physician Suspension, Duplicate Medical Records, Prepping and Scanning using OnBase, My Chart Enrollment, and Chart Correction. Will be responsible for monitoring, trend and tracking staff’s productivity and quality in all aspect of HIM.

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at Riverwood Dr Waukesha, WI 53188.

We offer 4 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Supervises the efficient function of the HIM department and assigned associates.

Primary Responsibilities:

• Manages daily departmental operations to achieve goals.
• Adjusts staffing and assignments according to work volumes.
• Anticipates backlogs or difficulties that can occur and develops action plan or takes appropriate action to address situation.
• Monitors quality and productivity to ensure achievement of goals throughout the department.
• Provides on-going education, training, and development to HIM operations staff.
• Maintains turnaround and quality expectations, and provides excellent customer service.
• Identifies improvements in system processes required to ensure compliance with regulations.
• Collaborates and works with hospital & clinic departments to promote efficient and effective services.
• Assists in various jobs as needed to maintain HIM workflow and meet goals.
• Supports the efficient function of the HIM department.
• Assists the director in determining staffing needs, work methods, and performance standards to provide excellent customer service.
• Acts as the HIM departmental resource in the absence of the Director.
• Manages staff to ensure department and organizational policies and procedures are maintained, productivity and quality levels are met, and best practice turnaround times are achieved.
• Maintains updated productivity, quality, and work performance reports and logs, associate progress records.
• Provides ongoing guidance and leadership to HIM associates.
• Counsels and assists associates not meeting productivity and quality standards.
• Ensures relevant, current, and accessible educational and resource materials are available to staff and encourages staff to utilize resource materials.
• Develops and maintains quality control standards and ensures accuracy of work performed.
• Communicates and implements changes in goals of department and organization in a timely manner.
• Performs Human Resources functions.
• Conducts mid-year and annual employee evaluations on all assigned associates according to established timeframes and with all required documentation.
• Provides on-going feedback and coaching on job performance, competencies, values-based behaviors and developmental needs.
• Initiates coaching, counseling, and disciplinary action in a timely, supportive manner according to human resource policies.
• Ensures accurate timekeeping and completes payroll process.
• Directly supervises the performance of assigned associates including interviewing hiring, firing, and disciplining.
• Assures appropriate administration of Human Resources policies and procedures.
• Maintains professionalism, growth, and development.
• Keeps current and informed on new developments pertaining to Health Information Management, Release of Information, Joint Commission, laws and regulatory standards, and Medical Staff Rules and Regulations.
• Maintains knowledge of HIM functions to ensure competencies for staff and self.
• Demonstrates an understanding of policies and procedures to contribute to the efficiency of the HIM department.
• Participates in continuing education activities.
• Applies new information, changes in procedure, and feedback as relayed by leaders.
• Personally models professional confidentiality and discretion in all communications and exchanges of information.
• Ensures that policies and procedures of ProHealth Care regarding corporate compliance and privacy of patient and associate information are observed.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR Older
• 2+ years of experience working within a Health Information Management (HIM) department OR 1+ year of supervisor, leadership, or team lead experience OR recent graduate within a HIM program
• 1+ year of experience working in Health Information Management (HIM)/Medical Records department within an acute care or clinic environment
• Experience with Microsoft Word (create correspondence and work within templates), and Microsoft Outlook (email and calendar management)
• Knowledge of release of information
• Knowledge of EMR (electronic medical records)
• Ability to work full time onsite at N17W24100 Riverwood Dr Waukesha, WI 53188
• Ability to work our normal business hours of 8:00am – 5:00pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Experience working with EPIC
• Experience working with Onbase
• Experience Microsoft Excel (data entry, sort / filter, and work within tables)
• HIPAA knowledge

Soft Skills:

• Excellent communication skills both written and verbal
• Reflects initiative and teamwork
• Works harmoniously with leadership, associates, and physicians
• Works calmly and effectively when challenged
• Ability to prioritize workload and maximize time utilization
• Attention to detail

The salary range for this role is $49,300 to $96,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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