This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience. ESSENTIAL FUNCTIONS: Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more. Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more. KNOWLEDGE AND SKILLS: Strong written and verbal communication skills. Previous experience with both hand and power tools (desired). Some sales experience (desired). EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES: Two or more years in a customer service industry role. Strong customer service communication and conflict resolution skills. Must be at least 21 years old. Must qualify for applicable licenses / certificates. The ability to use hand tools, laptop, and tablet (required). WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS: This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.
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