Job Description

Friends Life Care is seeking a part-time Sales and Marketing Assistant (20-25 hours per week). This position supports the sales operations and marketing initiatives, particularly in helping guide prospective members through their journey. This role plays a key part in supporting the team by helping with the admissions process, engaging with prospective members, supporting events and completing administrative tasks. With a focus on people and process, the ideal candidate will bring a blend of administrative strength, customer service skills, and a proactive mindset to support the team.

This hybrid position includes remote and in-office time on a hybrid team that has a passion for Quaker values and serving older adults in a mission-driven, not-for-profit organization.

Responsibilities include, but are not limited to:

Prospective Member Support & Communication

• Act as a liaison between the admissions team, medical records companies/healthcare providers, and prospective members to gather or clarify application-related medical and eligibility information.
• Communicate with prospective members to request additional details and ensure a smooth application process.
• Assist in lead nurturing activities, including sending templated email messages, handwritten notes or cards to prospective members.

Event & Seminar Coordination

• Take event registration phone calls and contact registrants to confirm attendance.
• Prepare packets for in-person seminars and workshops.
• Post seminar and webinar dates on event platform, website, and social media.

Data Management & Process Improvement

• Maintain and update CRM systems and lead tracking spreadsheets with accurate and timely data.
• Organize, monitor and maintain inventory of promotional materials and hand-outs including assisting with reorders of needed materials.
• Identify and contribute to improvements in assigned tasks, follow-up, and processes.

Required Qualifications:

• Associate’s Degree in Business, Marketing or Communications, or related field.
• Minimum of 3 years’ experience in marketing coordination, sales support, and/or in a customer service administrative setting.
• Proficient in MS Office software products (Word, Excel, Outlook, PowerPoint) and experienced in SalesForce CRM or able to learn the system quickly.
• Friendly and professional phone and email communication skills (phone, email, text, face-to-face).
• Comfortable with administrative tasks (e.g., writing clear and concise notes or emails, assembling mailers).
• Self-motivated with the ability to work independently and manage time effectively.

Job Tags

Similar Jobs