Job Description

Job Description

Job Description

REPORTING STRUCTURE

The Technical Customer Service Representative is part of the Customer Service Team and reports to the Customer Service Manager. This position bears full responsibility for all agreed upon goals and objectives.

JOB RESPONSIBILITIES

• Receive direct correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
• Same day data entry of customer purchase orders into the ERP system. Order receipt can come in the form of e-mail, fax, or phone.
• Provide same day order confirmations and clarify order discrepancies.
• Support order status requests, credits/debits, quotes, answering customer questions and limited processing of return material authorizations.
• Process & expedite requests (red orders or overnight shipments).
• Monitor and execute on information contained in the regional communication mailboxes (e.g. Northeast orders mailbox).

REQUIREMENTS

• Associates Degree in Business or equivalent experience required.
• SAP experience preferred or other ERP experience.
• At least 3 years of direct customer service experience in a fast paced environment is preferred.
• Customer focus and adaptability to the business needs.
• Experience in customer call center for manufacturing environment a plus.
• Ability to interpret technical business documents including customer purchase orders.
• Must be able to professionally communicate with customers both verbally and in writing.
• Proficient use of the Microsoft Suite of products (Outlook, Word, and Excel).
• Detail oriented.
• Experience with Microsoft Lync a plus.
• High degree of time management and organization required.
• Ability to multitask and prioritize.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.

We are one of the top staffing companies in the U.S. and Canada. 900+ franchises nationwide in the US & Canada. Staffing company looking to hire great people and place the right people in the right jobs. Every day, we help people find jobs and provide workforce solutions to businesses. We provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

Company Description

We are one of the top staffing companies in the U.S. and Canada. 900+ franchises nationwide in the US & Canada. Staffing company looking to hire great people and place the right people in the right jobs. Every day, we help people find jobs and provide workforce solutions to businesses. We provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

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